Privacy policy

Privacy Policy

Privacy Overview

Thank you for your interest in Saramonic and the various hardware, firmware, software, websites, applications, and services we provide. This policy applies to all products and services that display a link to this Privacy Policy.

This Policy describes:

· The information we collect from you,

· How we use and share this information,

· Your rights and choices regarding this information,

· Measures we take to protect this information,

· Information collected by third-party services,

· How we transfer your information,

· Possible changes to this policy,

· How you can contact us.

By using Saramonic products and services, you agree to the privacy practices described in this policy. This policy is incorporated into and governed by the Terms of Use for the Saramonic products and services you use.

Information We Collect

We may collect information about you directly, from third parties, and automatically through your use of Saramonic products and services. We commit to collecting only the necessary information required to fulfill the functions of our products and services, and we will clearly inform you of the purposes for each category of information collected. In this policy, some of the information we collect is referred to as “personal information” or “personal data,” which includes data that can identify you or be associated with you, such as your name, email address, credit card number, and shipping address.

If you do not provide the requested information, you may not be able to use Saramonic products and services if such information is required to provide them, or if we are legally required to collect it.

· Account Information: When you create a Saramonic account, you may provide us with a user ID, email address (or phone number based on your country), password, or other authentication information. You may also choose to provide additional information such as gender, birthday, occupation, and other details on your profile page.

· Contact Information: When you place an order with Saramonic, register for notifications or updates, or contact our customer service, you may provide us with your contact details, including your name, alias, email address, shipping address, billing address, and phone number.

· Payment Information: When placing an order with Saramonic or conducting financial transactions through our products and services, you may provide payment details such as your bank account, credit card number, or debit card number.

· Communication Information: When you contact us, we may collect information about your interactions with us, including your contact details and the time, subject, and content of your communication.

· Technical Information: When you visit our website or use our mobile applications, you may provide technical information about your device running the browser or application. This may include your IP address, network browser and device type, web pages or sites visited before or after using our services, hardware version, and operating system. We may also collect information on how you interact with Saramonic email messages, such as whether you open, click, or forward them.

· Cookies and Similar Technologies: We use cookies and other similar technologies on the Saramonic website and online services to collect information, including personal data. Cookies are small files placed on your device that allow us to provide specific features and functionality. For more details, refer to our Cookie Policy.

How We Use Collected Information

The information we collect through Saramonic products and services is used in multiple ways to provide our services and operate our business. These uses include:

· Operating and providing Saramonic product and service functions, verifying and managing user accounts, and fulfilling requested services and promotional offers. We process your personal data in accordance with this policy and any preferences expressed through Saramonic.

· Understanding and analyzing usage trends to improve existing Saramonic products and services and develop new features and functionality.

· Contacting you for administrative and informational purposes, including customer service and direct marketing communications. Marketing messages will be sent only with your consent or as permitted by applicable law. You can opt out of marketing messages at any time.

· Aggregating personal data to generate metrics and statistics, improving usability and service quality.

How We Share Information

We do not disclose the information collected through Saramonic products and services to third parties, except as described in this policy. We may share the information described in the “Information We Collect” section with the following parties:

· Affiliated Companies: We may share your information with our parent company, affiliates, and subsidiaries to provide Saramonic products and services.

· Publicly Shared Information: Any information you choose to upload to publicly accessible sites through Saramonic products and services may be accessible to others.

· Service Providers: We work with third-party service providers for payment processing, shipping, application development, and analytics. These providers are required to use information only as instructed by us or as legally required.

· Legal Compliance: We may retain and disclose information to comply with legal obligations, respond to court orders, prevent fraud, or protect the security and integrity of our services.

· Business Transfers: User information may be disclosed during mergers, acquisitions, financing, asset sales, or similar transactions.

· Aggregated or De-identified Information: We may provide third parties with aggregated or non-identifiable information for business, marketing, and analytical purposes.

Your Rights and Choices

You can update, correct, or delete certain Saramonic account information and preferences through your account settings. You may also opt out of marketing communications by following instructions in the emails or by contacting support@saramonic.com.

If you are in the European Economic Area (EEA), you have rights regarding access, modification, deletion, and transfer of your data, as well as objections to processing under certain conditions. You may withdraw consent where applicable, and we will apply your preferences going forward.

To exercise your rights under applicable data protection laws, contact support@saramonic.com.

Third-Party Services

Saramonic products and services may contain links to third-party websites and services. The privacy policies and practices of these third parties govern any information you provide to them. We are not responsible for the content or privacy practices of third-party websites.

Children’s Privacy

Saramonic products and services are not intended for children under 16, except for those labeled “14+” or “for customers aged 14 and above.” We do not knowingly collect information from children under 16. If discovered, such data will be promptly deleted.

Data Security & Retention

We use physical, organizational, and technical measures to secure collected information. However, no security measure is completely foolproof.

We retain your information as needed to provide services or as required by law. Retention periods depend on the type of data and applicable legal obligations.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website, and we will make reasonable efforts to notify you.

Contact Us

For questions about this policy or our data practices, contact support@saramonic.com.