Shipping policy

Shipping

Shipment times for each product vary depending on availability. Once an order is placed, please allow 1-2 business days to receive your order confirmation via email. The order confirmation will include your order summary and the order confirmation number. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time.

Saramonic assumes no responsibility for delayed or rejected orders due to the following reasons:

• Remote Region Deliveries: Shipping times may be extended by 1-2 days for deliveries to remote areas.
• Consignee Actions: Delays or delivery failures caused by the recipient’s actions, such as changing the address after shipment, providing an incorrect or unknown address, submitting incorrect contact information, or refusing to accept the package.
• Force Majeure Events: Delays due to unforeseen, unavoidable, or insurmountable circumstances, including but not limited to: national or regional transportation system disruptions (e.g., weather-related issues), communication system failures, government actions, postal policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and similar events.
• Prohibited Items: Delays caused by items restricted from air transport due to aviation security regulations, such as contraband, mobile phones, electronic products, and fragile items.
• Regulatory Issues: Shipments that are confiscated or disposed of due to violations of transportation regulations.
• Holidays and Weekends: Deliveries that cannot be made during weekends, national holidays, or festivals.

Logistics Tracking

1.After your order is shipped, you will receive an email with the tracking number. You can click the link to visit the official website and track your package's status.

2. Contact Saramonic Support (service@saramonic.com）

Inspection and Signing

Since Saramonic products are typically valuable, please inspect the package upon delivery. If it appears damaged or deformed, do not sign for the delivery or open the package. Instead, contact Saramonic Support immediately.

Once you (or someone on your behalf) sign for the package, Saramonic will consider this as acceptance of the package, quantity, and product. To safeguard your rights, it is strongly recommended to record a complete unboxing video and verify the items against the packing list. If any items are missing or damaged, please contact Saramonic Support within 24 hours of receipt so the issue can be promptly addressed.

Shipping country and timeliness

 

Since the logistics company does not deliver goods during working days and holidays, the Estimated Delivery Time is subject to working days. If the delivery is on non-working days, it will be delayed by 2 to 3 days, and the corresponding holiday time will be postponed on holidays.

Due to distance and customs clearance policies in some countries, the logistics timeliness is long. This estimated time is for reference only. The specific transportation time is subject to the delivery timeliness of the logistics company. Please pay attention to selective purchases.

 

FAQ

How do I track my order status if I don’t have a Saramonic account?

When your order is confirmed, the system will automatically create a Saramonic account for you. The user ID will be the email you used to place the order. You can reset the password by clicking the link below and logging in to your Saramonic account to track your order.

 

After I place an order, how do I change my order before shipment?

The country, product quantity, category, and color cannot be changed once an order is placed. If you need to change these details, please cancel the order and place a new one.

Due to different tax rates in various states / provinces and cities, we do not allow customers to change the city, state / province, or ZIP code after the order is placed if the payment is made via credit card or bank transfer. If the order is paid via PayPal, no changes can be made since the payment service provider verifies shipping address information before approving the payment.

 

How do I cancel my order if it has not yet shipped?

If your order has not been shipped, you can log in to your Saramonic account and cancel your order under "My Orders" on the Saramonic Store. If your order has already been shipped, you cannot cancel it. Please contact the customer service team to apply for a return (service@saramonic.com).

 

Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are due to the consignee. Shipment charges for returned products due to order cancellation or package rejection after the goods have been shipped will be at the consignee’s expense and deducted from the refund. Shipment charges for returns without reason will also be at the customer’s expense and deducted from the refund.